Hello Sabrina Can you please share your account ID in order to investigate? Please tell us more about your issue. Dear hans Thank you for your feedback!

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Dear T DThank you for your detailed feedback — and we’re truly sorry you had such a frustrating experience.Please understand that all verification steps, including the selfie with ID and handwritten note, are standard security practices designed to protect your funds and identity. The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware. Dear Guy from GermanyThank you for the feedback! All withdrawals will be approved according to T&Cs specified. Dear MarioCongratulations on your win! Your feedback is important to us.

Should you like to leave a feedback to the game developer directly – please kindly let us know. Hello Faouzi Can https://vegascasinos.co.in/ you please provide your account ID in order to investigate? Can you please provide your account ID in order to monitor? 1) Can you please provide your account ID in order to investigate? Since Vulkanvegas is only an operator, we do not produce games, or have an influence on game outcome. Dear SabrinaIn that case, please provide an official response from your bank to our support.

• Once the money return onto your gaming account, please create a new request immediately.
• Are you 100% certain you play at a legit vulkanvegas website?
• Sorry, HerbertBut we cannot find any user registered with the e-mail you’ve provided.
• Dear LeopoldWe regret to hear about your experience and concerns with our games.
• Then you can start discussing another payment method etc.

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If there’s anything specific you’d like us to look into or if you’ve encountered an issue, please share your Player ID so we can assist you properly. Should you believe some of them were violated-please point out.Kind regardsDear ChristianHave you received the winnings yet?

Can you tell us more about your issue? Hello B FantasticThank you for the constructive feedback! KYC is an important part of any licensed casino. Hello Slavisa Thank you for your feedback! Hello Andreas Could you please explain your issue in more details? Your email address will not be published.

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• The transactions will be cancelled.
• But we’d like to assure you, you will definitely get the money, just like previously you did 43 times.
• Dear MilosPlease kindly provide your account ID in order to investigate.
• The next 500 € have just been paid out by the casino, this time without being asked, half is there …
• Dear HuuThank you for your feedback.

Your request will be handled in accordance with our responsible gaming policies.Please note that all games operate with certified RNG technology and outcomes are random; deposits do not guarantee wins.If you wish to proceed with permanent self-exclusion, please contact our support team via official channels so it can be applied immediately. Dear Tobias Congratulations on a big winPlease kindly provide all the requested photos in order to complete KYC. Dear DzalilShould you require any personal information – please address the issue to support and GDPR officer. Dear AnnelieseThank you for your feedback.Casino is a game of chance, you can win and you can lose.

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You can be lucky or you may lose money. Have you ever made a deposit in the casino? Rip off side, you pay out but you can still use the money to play. Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason). You already got part of the money. You won and there’s no sign the casino wouldn’t like to pay you.

Please kindly provide your account ID and the disputed transaction ID. Dear MarkusVulkanvegas is an operator, not the game provider. Also, please feel free to make an official claim at casino guru/directly to the game provider. They also need to wait until they get a reply from the payments provider, then the provider contacts the casino payment department and then finally a customer support agent contacts you. Simply said, some Mastercards have issues with accepting withdrawals so when the casino approves the withdrawal, the money bounces back and never reach the bank.

Payment

All withdrawals are approved according to T&Cs of the casino. Dear RobinThank you very much for your feedback! Can you please confirm you’ve received the winnings? Dear Tobias According to our records, all the withdrawals were completed.

Your feedback is important, and we aim to address any issues promptly.Please provide your player ID so we can investigate your case and ensure everything is functioning correctly. Dear MilosPlease kindly provide your account ID in order to investigate. 3) Would you like to make a claim directly to the game provider? Also, please feel free to make an official claim at CASINO GURU/directly to the game provider.

The transaction was now approved. Hello Tobias Congratulations on you win! As a licensed casino, we are committed to ensuring fair play and transparency.

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I wouldn’t give up, that’s a lot of money you won. Is your money no longer on your balance either? And if a payment is not accepted, they will inform me. Three are still open, but all from different accounts … Good morning Tim, I just checked my account … So I advise you to start using the email communication, because you will have the whole history of your conversation with the support agents.

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The casino cannot control the game outcome. But we’d like to assure you, you will definitely get the money, just like previously you did 43 times. The money was credited onto your account. Hello Tamer, againPlease let us know if you’d like to know how the games work, and what RTP is. RegardsHello TamerPlease let us know if you’d like to know how the games work, and what RTP is. The support has also provided you with a confirmation that the withdrawal was indeed successful.

Slots & Provider

Dear DzalilWe understand that losing streaks can be frustrating, but we assure you that all games operate on independently certified RNG systems, ensuring fair and random outcomes. Once the money return onto your gaming account, please create a new request immediately. Looks like there is bank-related issue.

Kundendienst & Responsible Gambling

Please mind, casino and slots themselves – is a game of chance. Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing. These are sometimes very long processes, but I still believe you’ll eventually get the money.

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I would like to play there again, but first I want to have all of my winnings … I also sent an email to support, but got no answer. After annoying me several times, Olga wrote to me that the finance department wanted to hurry … Then you can vegas casino app download apk start discussing another payment method etc. Every transaction has its transaction ID. Daniel could intervene and speak to the casino …